Not happy
I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | very happy
I received the copy of my painting today and I am very happy with how it turned out. The colors were very true to the picture and the resin looks great! Thank you for a great job. I showed the finished piece to my art group and they were all impressed. I am sure you will be hearing from some of them.
J Chaloner, Calgary | ABSOLUTELY fantastic!!
I received my ordered handmade oil painting a few weeks ago. It is ABSOLUTELY fantastic!! What a wonderful job from the low res photo I was only able to supply. THANK YOU so much for such a wonderful piece of work, it came out even better than I was hoping!
Sincere regards,
Rick, | Great service and fast delivery
Great service and fast delivery - made it before the holiday. The canvas printed picture had great clarity. Very happy with the results.
Sheila Klein, seattle |
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