Deeply dissatisfied. Hello: I’m sending you this message to express my disappointment in the two custom-made picture frames I received today which made up my order.
First of all I indicated in the note section for each frame that I wanted to be able to either hang my frame on the wall or simply place it standing up on a table and asked that a back for these purposes be included with each frame. I did not receive anything close to what I requested, in fact nothing close. As a result I now have two frames in my possession with no back for either which will allow or permit me to stand my frame or frames up on a table or a mantle.
Secondly, the two Styrofoam or foam backs which accompanied each frame is not near thick enough to be flush with the top, sides or bottom parts of either frame. As a result it looks as though I will have to insert something to fill in the space to enable to foam back to come flush with the frame itself.
Lastly it looks as though I received some hardware to be able to hang the frame on a wall but no picture wire accompanied the hardware for this particular purpose.
Deeply dissatisfied.
Roger, | a-ma-zing! a-ma-zing. fast, prompt, reliable, super beautiful work + very courteous and helpful when things were going zanny on the website and i had to discuss by phone (more than once) + super accommodating re: shipping, billing, etc.
my stuff was hung on the exhibition walls this morning thanks to your amazing efforts & work... i can't thank u enough!
M., vankleek hill | Wow Wow I was so satisfied with my purchase, it was so much expansive in the others local shops for framing my 2 diplomas. I saved a lot of money by buying at CanadaOnCanvas.com, they helped me to choose my products and it was easy to install! It looks really good now! Look forward to deal again with!
Justin Larcheveque, Quebec | beautiful frames! I have received my frames and they are beautiful !!!!
Many businesses only hear messages with complaints but I like to let businesses know when they do a great job !
Bezenkhan, |