Not happy I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | I am Happy I wanted a large photo print as a gift to my wife. The idea came to me late in the game so I hunted locally and on the internet to determine who could produce a large 60 X 40 inch print and if I could get it fast.
I contacted \"KeenART\" and they said they could do it. I placed the order and uploaded the image. The outstanding quality print was delivered to Winnipeg on time. My wife opened it on her birthday and the photo brought tears of joy to her eyes.
Unfortunately, the frame and print had been damaged in shipping. I contacted Reza at KeenART and informed her of the problem. KeenART promptly created another print and shipped it immediately. It arrived in perfect condition.
I would not hesitate to recommend this business to my friends and family.
Gary Shewchuk, Winnipeg | I received a beautiful, well packaged print. I had had horrible luck with this particular size canvas. I am happy to have found a dependable printer.
Mary G., | I have been fortunate to work with Diana on several art/photography projects . She is always wonderful to work with. Diana gave me terrific advice on design choices, answered my questions, listened to and clarified my ideas and worked patiently with me to create finished products that I love. No detail was too small for her. She was cheerful and supportive throughout the process. I look forward to working with Diana again in the future.
Kary T., Vancouver |